“Please listen to me” – The Worker

Two truths: 1) They know their job better than you 2) They already want to change something Arrogance leads to you coming in with solutions. Sometimes your solutions might even be right, be beneficial, be good for the people you’re solution-izing. But it’s likely, nay certain, that they already want to fix something, want to make […]

Design for the concrete, allow for the abstract

The best designed systems are made easy for the people who think in concrete, in the here-and-now to understand. Software system? Make things happen on-screen, not behind the scenes. Management system? Show people clearly the if-this-than-that rule.  Customer facing system? Instant response, instant gratification. Vendor-facing system? Immediate pay. Government system? Show voters that it makes a […]